Let the busywork run itself.
Small automations that keep chats moving, so no visitor waits and no teammate is overloaded.
Free plan available · No credit card · Set up in minutes
What you get
Auto-assign
When a chat needs a person, it goes to the least busy available teammate.
Escalate
If nobody answers within a few minutes, the chat moves to someone who can.
Auto-close
Close chats where the visitor stopped replying, with an optional goodbye message.
Working hours
Give each teammate a weekly schedule. They switch to Available and Away automatically.
Questions about workflows & working hours
Are workflows on every plan?
Yes. Workflows and working hours are included on every plan.
What happens outside working hours?
Telli keeps answering. Chats that need a person wait in the inbox for the next shift.
Can I turn each workflow on separately?
Yes. Each one has its own switch and settings.
Works even better with
Live chat & shared inbox
One inbox for your whole team.
Learn moreMobile inbox & alerts
Answer from your phone.
Learn moreDashboard & analytics
See what customers ask.
Learn morePopular with: Dental clinics · Restaurants & cafés · Online stores · Real estate agents · HVAC companies · all industries
See workflows on your own website.
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