Step in the moment a customer needs a person.
Every conversation, AI or human, lands in one shared inbox your whole team can work from, on desktop or phone.
Free plan available · No credit card · Set up in minutes
What you get
One-click takeover
Jump into any conversation. The AI pauses while you’re in, and you can hand it back when you’re done.
Know who you’re talking to
See the visitor’s name and email when they share them, their country, device, and whether they’ve visited before.
Saved replies
Answer common questions with one click using macros your team shares.
Contacts in one place
Everyone who chats becomes a contact with their full history, ready to export.
Reply even after they leave
If a visitor leaves before you answer, they can get an email that you replied, with a link back to the chat.
Block spam
Ban abusive visitors so they no longer see the chat at all.
Questions about live chat & shared inbox
Are live chats limited?
No. Live chats between your team and visitors are unlimited on every plan, including Free.
How many people can answer chats?
Free includes 1 seat, Starter 2, Pro 5 and Business 15.
Can I answer from my phone?
Yes. The inbox works on any phone and can be installed like an app with instant notifications.
Works even better with
Mobile inbox & alerts
Answer from your phone.
Learn moreWorkflows & working hours
Routing, hours and auto-close.
Learn moreCopilot for agents
AI help inside your inbox.
Learn morePopular with: Dental clinics · Restaurants & cafés · Online stores · Real estate agents · HVAC companies · all industries
See live chat & inbox on your own website.
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