Simple plans. Unlimited live chats on all of them.
Start free, then choose a plan by how many AI replies you need. Upgrade, downgrade or cancel from your dashboard any time.
- Free plan forever
- No credit card to start
- Cancel anytime, in two clicks
- Paid plans from $29/mo
Free
Try it on your site and see what it can answer.
- 50 AI replies a month
- 100 visitors reached by Flows
- 3 knowledge sources
- 1 team member
- Unlimited live chats
- Google Analytics, Tag Manager and email alerts
- TelliDesk badge on the chat
Starter
For a small business answering questions every day.
- 1,000 AI replies a month
- 2,000 visitors reached by Flows
- 25 knowledge sources
- 2 team members
- Unlimited live chats
- Adds Slack and Mailchimp
- TelliDesk badge on the chat
ProMost popular
For busy sites with a team sharing the inbox.
- 5,000 AI replies a month
- 10,000 visitors reached by Flows
- 200 knowledge sources
- 5 team members
- Unlimited live chats
- Adds Zapier, Make and HubSpot (6,000+ apps)
- Your brand only, no badge
Business
For high-volume support and several brands or locations.
- 20,000 AI replies a month
- Unlimited visitors reached by Flows
- 1,000 knowledge sources
- 15 team members
- Unlimited live chats
- All integrations, including webhooks
- Your brand only, no badge
Prices in USD. Change plans or cancel anytime from your dashboard. Yearly plans are billed once for 12 months.
Add packs of 1,000 AI replies a month for $15 each, on any paid plan. Add or remove them any time.
Built for every kind of small business
Compare plans
Every plan includes the AI agent, the shared inbox and unlimited live chats.
Usage
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| AI replies per month | 50 | 1,000 | 5,000 | 20,000 |
| Live chats with your team | Unlimited | Unlimited | Unlimited | Unlimited |
| Visitors reached by Flows per month | 100 | 2,000 | 10,000 | Unlimited |
| Knowledge sources | 3 | 25 | 200 | 1,000 |
| Team seats | 1 | 2 | 5 | 15 |
AI agent
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Answers from your files and web pages | ✓ | ✓ | ✓ | ✓ |
| Replies in your visitor’s language | ✓ | ✓ | ✓ | ✓ |
| Custom instructions and fallback message | ✓ | ✓ | ✓ | ✓ |
| Handoff to a person with contact capture | ✓ | ✓ | ✓ | ✓ |
| Copilot: suggested replies, rewrite and summaries | ✓ | ✓ | ✓ | ✓ |
Live chat & inbox
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Shared inbox on desktop and phone | ✓ | ✓ | ✓ | ✓ |
| Push, sound and email notifications | ✓ | ✓ | ✓ | ✓ |
| Saved replies (macros) | Up to 5 | Unlimited | Unlimited | Unlimited |
| Contacts with history and export | ✓ | ✓ | ✓ | ✓ |
| Workflows: auto-assign, escalate, auto-close | ✓ | ✓ | ✓ | ✓ |
| Working hours for each agent | ✓ | ✓ | ✓ | ✓ |
Channels
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Website chat and shareable chat page | ✓ | ✓ | ✓ | ✓ |
| WhatsApp, Messenger and Instagram | – | ✓ | ✓ | ✓ |
Branding & security
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Brand color, assistant name and greeting | ✓ | ✓ | ✓ | ✓ |
| Your logo in the chat | – | ✓ | ✓ | ✓ |
| Remove the “Powered by” badge | – | – | ✓ | ✓ |
| Domain allowlist and visitor blocking | ✓ | ✓ | ✓ | ✓ |
| Two-factor login | ✓ | ✓ | ✓ | ✓ |
Integrations
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Google Analytics 4 | ✓ | ✓ | ✓ | ✓ |
| Google Tag Manager | ✓ | ✓ | ✓ | ✓ |
| Email alerts | ✓ | ✓ | ✓ | ✓ |
| Slack | – | ✓ | ✓ | ✓ |
| Zapier | – | – | ✓ | ✓ |
| Make | – | – | ✓ | ✓ |
| Webhooks | – | – | – | ✓ |
| Mailchimp | – | ✓ | ✓ | ✓ |
| HubSpot | – | – | ✓ | ✓ |
| WordPress plugin | ✓ | ✓ | ✓ | ✓ |
Pricing questions
Is there really a free plan?
Yes. Free includes the AI agent, the live chat inbox and 50 AI replies a month, with no credit card and no time limit.
What counts as an AI reply?
Each message the AI sends to a visitor, plus each Copilot draft. Messages from your team and from visitors don’t count, and live chats are unlimited.
What happens when I reach my limit?
Your chat keeps working. New questions go to your team’s inbox instead of the AI until the limit resets on the 1st. You can also add packs of 1,000 extra AI replies, or upgrade.
How does yearly billing work?
Pay for 12 months up front and get 2 months free. You can switch between monthly and yearly from your Billing page.
Can I change or cancel my plan?
Yes, any time from your Billing page. Upgrades apply right away and you only pay the difference. Cancelling stops the next renewal and you keep your plan until the end of the period you paid for.
Do you offer refunds?
Payments aren’t refundable, which is why the Free plan has no time limit: try everything first, then upgrade when you’re ready.
Which payment methods do you accept?
All major credit and debit cards, processed securely by Stripe. We never see or store your card number.
Do you have plans for agencies?
Yes. Agencies can resell TelliDesk Chat to their clients and earn recurring commission through our Partner Program.
Still have questions? Talk to sales.
Start free today.
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